Article 1(Application)
These Terms shall apply to all relationships between the user and the Company concerning the use of the Service.
Article 2(User Registration and Accounts)
1. A user shall apply for registration in the manner prescribed by the Company, and registration shall be completed upon the Company's approval thereof.
2. The Company may decline to approve registration, or may suspend an account without prior notice, if it determines that the user falls under any of the following:
- The registered information contains false statements;
- The user has previously violated these Terms;
- The Company determines that the user is an antisocial force, or has any interaction with or involvement in antisocial forces, including cooperating with or being involved in their maintenance or operation through the provision of funds or otherwise;
- The Company otherwise determines that the registration is not appropriate.
Article 3(Orders and Formation of Contract)
1. A contract of sale and a contract for outsourced services shall be formed at the time the user submits image data, delivery information, and the like in accordance with the procedures prescribed by the Company, and payment is completed.
2. As the Service produces made-to-order products, no cancellation of, or change to, an order for the user's convenience shall be permitted after the contract is formed.
Article 4(Submitted Data and Copyright)
1. The copyright in the image data submitted by the user (the "Submitted Data") belongs to the user or the rightful rights holder. The Company shall acquire no copyright therein.
2. The user warrants that the user holds lawful copyright in the Submitted Data, or has obtained permission from the rightful rights holder for its use on the Service (including reproduction, processing, and distribution).
3. If a third party brings any claim, demand, or lawsuit against the Company alleging that the Submitted Data infringes the copyright, portrait right, privacy right, or any other right of a third party, the user shall resolve the matter at its own responsibility and expense and shall hold the Company harmless. Furthermore, if the Company incurs any damages as a result, the user shall compensate for such damages (including attorneys' fees).
Article 5(Prohibited Matters and Refusal of Orders)
The Company does not accept orders for the production or sale of the following images:
1. Images that violate laws or public order and morals (obscene materials, child pornography, cruel images, etc.);
2. Images that may infringe the copyright, trademark, portrait right, or other rights of a third party (well-known anime characters, photographs of celebrities, corporate logos, etc.);
* Derivative works are accepted only where the user has determined that they fall within the scope permitted by the rights holder's guidelines or the like; responsibility, however, shall be borne by the user pursuant to Article 4, Paragraph 3.
3. Other images that the Company determines to be inappropriate for production or sale.
Article 6(Disclaimer Regarding Product Quality and Finish)
1. While the Company endeavors to reproduce the original data as faithfully as possible using 12-color pigment inks and the like, it does not guarantee that color or brightness will match perfectly, because the principles of color reproduction differ between the user's monitor environment (RGB emission) and the actual printed matter (CMYK / pigment ink). We cannot accept returns, exchanges, or refunds for reasons such as "different from the image" or "darker than on my monitor."
2. As paper and frames (wood) contain natural materials, minor black specks, individual differences in wood grain, and variations in texture may occur; these are deemed to be within the range of acceptable products.
Article 7(Shipping and Delivery)
1. The Company delivers products to the delivery destination designated by the user. If a product is returned due to the user's input error (incomplete address, unknown addressee, etc.), the user shall bear the cost of redelivery.
2. The Company shall not be liable for any damages arising from a delay beyond the scheduled delivery date due to natural disasters, traffic conditions, system troubles, or the like.
Article 8(Returns, Exchanges, and Handling of Defects)
1. Due to the nature of made-to-order products, returns and exchanges are not accepted in principle.
2. However, only in the following cases will the Company exchange the product for a non-defective one. Please notify the Company within 7 days of the product's arrival, attaching a photograph of the defective part:
- The product was damaged during delivery (cracked acrylic glass, broken frame, etc.);
- An image different from the ordered data was printed due to the Company's fault;
- There is an obvious manufacturing defect (significant staining, creasing, etc.).
3. The Company's liability for the defects in the preceding paragraph shall be limited to the provision of a replacement, up to the price of the relevant product.
Article 9(Handling of Personal Information)
The Company uses the personal information of users and of product delivery destinations (end users) solely for the purpose of shipping products and providing the Service, and handles such information appropriately in accordance with the Company's Privacy Policy.
Article 10(Interruption and Suspension of the Service)
The Company may temporarily interrupt the provision of the Service without prior notice due to maintenance and inspection of equipment, natural disasters, failures of communication lines, or the like. The Company shall not be liable for any damages incurred by the user as a result.
Article 11(Limitation of Liability)
If a user incurs damages due to the Company's default or tort, the Company shall be liable for compensation up to the amount paid for the order that caused such damages, except in cases of the Company's willful misconduct or gross negligence.
Article 12(Court of Jurisdiction)
Any disputes concerning these Terms shall be subject to the exclusive agreed jurisdiction of the Tokyo District Court as the court of first instance.