Returns, exchanges & cancellations

• Every PosterCircus print is made to order, one at a time. For this reason, we do not accept returns or exchanges for reasons of personal preference (for example, if the item differs from what you imagined or you change your mind).
• Because monitors and printed matter reproduce color differently, colors and brightness may not match exactly what you see on screen. We do not accept returns, exchanges or refunds for this reason either.
• Paper and wooden frames contain natural materials, so small black specks or variations in wood grain may occur. These are not considered defects.

If any of the following applies, please contact us within 7 days of delivery and we will reprint the item or refund your order.

• Damage during delivery (a broken frame, a cracked acrylic panel, etc.)
• Manufacturing defects such as stains, creases or printing faults
• A different artwork from the one you ordered, due to our mistake

Please contact us through the contact form (category: “Returns & Exchanges”) with your order number and photos showing the problem.

• We will decide together on a reprint or a refund after checking the situation.
• If the item needs to be sent back to us, we will cover the shipping cost.
• Refunds are made to the original payment method (card and PayPay payments are cancelled; convenience store and bank transfer payments are refunded by bank transfer to an account you specify).

• Orders can be cancelled before production (printing) begins. Once production has started, cancellations can no longer be accepted.
• If you wish to cancel, please contact us through the contact form as early as possible.
• Bank transfer orders are cancelled automatically if payment cannot be confirmed within 5 days of the order date.