Article 1(Application)
These Terms shall apply to all relationships between the user and the Company concerning the use of the Service.
Article 2(User Registration and Accounts)
1. A user shall apply for registration in the manner prescribed by the Company, and registration shall be completed upon the Company's approval thereof.
2. The Company may decline to approve registration, or may suspend an account without prior notice, if it determines that the user falls under any of the following:
- The registered information contains false statements;
- The user has previously violated these Terms;
- The Company determines that the user is an antisocial force, or has any interaction with or involvement in antisocial forces, including cooperating with or being involved in their maintenance or operation through the provision of funds or otherwise;
- The Company otherwise determines that the registration is not appropriate.
Article 3(Orders and Formation of Contract)
1. A contract of sale shall be formed when the user places an order in accordance with the procedures prescribed by the Company and the Company accepts the order.
2. As the products of the Service are made to order, changes to an order for the user's convenience cannot be accepted after the contract is formed. Cancellations are accepted only before the product enters production.
3. For orders paid by bank transfer, if payment cannot be confirmed by the due date set by the Company, the order shall be cancelled automatically.
Article 4(Copyright in the Artworks)
1. The copyright and other intellectual property rights in the artworks sold through the Service belong to the artists or the rightful rights holders. The purchase of a product does not transfer these rights to the user.
2. The user may not use the artworks beyond viewing and displaying the purchased product, including by reproducing, modifying, distributing, or publicly transmitting them.
Article 5(Prohibited Matters)
The user shall not engage in any of the following acts when using the Service:
1. Acts that violate laws or public order and morals;
2. Fraudulent orders, such as using another person's credit card or registering false information;
3. Acts that infringe the copyright or other rights of the Company, the artists, or third parties;
4. Acts that interfere with the operation of the Service (unauthorized access, imposing an excessive load, etc.);
5. Other acts that the Company deems inappropriate.
Article 6(Disclaimer Regarding Product Quality and Finish)
1. While the Company endeavors to reproduce the artwork image data as faithfully as possible using 12-color pigment inks and the like, it does not guarantee that color or brightness will match perfectly, because the principles of color reproduction differ between the user's monitor environment (RGB emission) and the actual printed matter (CMYK / pigment ink). We cannot accept returns, exchanges, or refunds for reasons such as "different from the image" or "darker than on my monitor."
2. As paper and frames (wood) contain natural materials, minor black specks, individual differences in wood grain, and variations in texture may occur; these are deemed to be within the range of acceptable products.
Article 7(Shipping and Delivery)
1. The Company delivers products to the delivery destination designated by the user. If a product is returned due to the user's input error (incomplete address, unknown addressee, etc.), the user shall bear the cost of redelivery.
2. The Company shall not be liable for any damages arising from a delay beyond the scheduled delivery date due to natural disasters, traffic conditions, system troubles, or the like.
3. Shipping fees and estimated dispatch dates are as set out on the "Shipping & delivery" page of the Service.
Article 8(Returns, Exchanges, and Handling of Defects)
1. Due to the nature of made-to-order products, returns and exchanges for the user's convenience are not accepted.
2. However, in any of the following cases, if the user notifies the Company within 7 days of the product's arrival, attaching a photograph of the defective part, the Company will reprint the product or refund the order:
- The product was damaged during delivery (cracked acrylic panel, broken frame, etc.);
- An artwork different from the one ordered arrived due to the Company's fault;
- There is an obvious manufacturing defect (significant staining, creasing, etc.).
3. The Company's liability for the defects in the preceding paragraph shall be limited to the price of the relevant product.
4. Detailed procedures for returns, exchanges, and cancellations are as set out on the "Returns, exchanges & cancellations" page of the Service.
Article 9(Handling of Personal Information)
The Company uses the personal information of users and of product delivery destinations (end users) solely for the purpose of shipping products and providing the Service, and handles such information appropriately in accordance with the Company's Privacy Policy.
Article 10(Interruption and Suspension of the Service)
The Company may temporarily interrupt the provision of the Service without prior notice due to maintenance and inspection of equipment, natural disasters, failures of communication lines, or the like. The Company shall not be liable for any damages incurred by the user as a result.
Article 11(Limitation of Liability)
If a user incurs damages due to the Company's default or tort, the Company shall be liable for compensation up to the amount paid for the order that caused such damages, except in cases of the Company's willful misconduct or gross negligence.
Article 12(Court of Jurisdiction)
Any disputes concerning these Terms shall be subject to the exclusive agreed jurisdiction of the Tokyo District Court as the court of first instance.